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Where possible, we'll resolve your issue on the spot. However, depending on the nature of the issue, this may take up to 10 business days however, this may not always be possible on every occasion. If we need some additional time, we'll let you know. During the initial review or investigation stage BTC Markets may need to seek further clarification or documentation from you to assist in resolving the issue.
If BTC Markets has sought clarification or additional documentation from you and is waiting on you to provide this information, BTC Markets may not be able to meet the business day finalisation commitment. In such circumstances upon receipt of your clarification or additional documentation BTC Markets will indicate to you when we expect to be able to finalise the issue. Once the issue has been finalised, you will be advised of the findings and any action BTC Markets have taken.
BTC Markets will do this in writing. Time limits apply to complain to AFCA. Please refer to the AFCA website set out below for details. Skip to content Merry Christmas! ETH withdrawal fees are now reduced to 0. Also, there will be limited staff coverage over the public holidays.
Thank you for your continued support. Sophie Jacks - September 23, Also multiple payment options, can only recommend this site. Tim Lawrence - September 22, My trading was very fast and easy. I'm newbie cryptocurrencies and I wasn't very sure how to buy it.
BTC direct is connected to my wallet, so the process was seamless. I had no doubts during the trading process. Allan Cooper - September 22, Good trade monitoring system , steady payouts Julian - September 21, The platform works very fast and you also get a trainer to help you how to do it.
It's good that they provide you with this cause there are not so many platforms that gives you a trainer to help you achieve more profit. First you need to learn and after that to make the real money. Btw they charge for commissions as others but they are not so big, so it's worthy. Carlo - April 18, All fixed. What happened? It was not BTC Markets' fault. I did not know that TenX the card were I put the ethers, uses smart contracts.
Hence, although the transaction went through, BTC could not credited as they clearly stated on their website before doing the transfer because they do not operate with smart contacts. Thanks BTC Markets and the support team. After coping the deposit details from BTC Markets for my Ethereum account and checking the account again before sending the ether I sent 3. On the block all is fine, confirmations, addresses are correct and amounts, no comments on the block.
Tnex has confirmed the transaction. Two tickets sent to customer service. I will need to wait till Monday to see. I am not saying that are lost yet. Otherwise, let's the banks trade on cryptos and lets wait the weekend to get the money.
A week ago, I had an issue with a cash deposit, it took 60 hours to get credited. I did not send a ticket to customer service though. Anybody in Australia with the same experience Alex - March 12, Sam - February 2, Now having to undergo a bank trace which can take 45 days to find out where my funds went, and honestly I feel like I got scammed. BTC Markets sound clueless as they have no ongoings with their payment provider so any mistake between the market and PP and you're going to be sitting on your hands wondering whether you'll ever get your money.
Bad time too because I'm travelling and needed this money for a plane ticket and don't know what to do. Tony - October 26, My account hacked. Not impressed.
Theo M. Fee System is completely skewed and favours first in. Fees are incredibly high for an "exchange" and they will charge massive withdraw fees. David - June 9, Used to be good 2 years ago up to the last few months now be very careful with your crypto? Aj - May 13, Support isn't that great. I never get an explanation to their IT issues, they just close the ticket and say it's resolved when their blockchain isn't making deposits and withdrawals in a timely manner.
I would look elsewhere, there are a few nice exchanges planned in the future so I will be doing the change over. Scholtz - March 13, I just want a refund of my money. I don't want to trade with BTC anymore. After several mails I am still not getting any help from them. Btc user - December 25, Btc Markets is user friendly and a no frills exchange.
I shorted it and 10 hours later, the coin was at