Australia's premier secure cryptocurrency & Bitcoin exchange. Buy, sell and trade Bitcoin (BTC), Ethereum (ETH), XRP and more with AUD today. Call Back. Login. LOGIN forgot password? A complaint can be lodged to BTC Markets in the following ways: Step 1 - Contact customer support directly. Step 2 - If you are not satisfied with the response from customer support, please contact senior management at [email protected]
Btc markets contact numberUpdate mobile phone number – BTC Markets
BTC Markets is committed to being responsive to the needs and concerns of our customers and potential customers. If we have not lived up to this promise and you have a concern or complaint, we commit to resolving your issue as quickly as possible. Post feedback and suggestions that other users can view and vote on. We use this to help plan future development.
Where possible, we'll resolve your issue on the spot. However, depending on the nature of the issue, this may take up to 10 business days however, this may not always be possible on every occasion.
If we need some additional time, we'll let you know. During the initial review or investigation stage BTC Markets may need to seek further clarification or documentation from you to assist in resolving the issue. If BTC Markets has sought clarification or additional documentation from you and is waiting on you to provide this information, BTC Markets may not be able to meet the business day finalisation commitment.
In such circumstances upon receipt of your clarification or additional documentation BTC Markets will indicate to you when we expect to be able to finalise the issue. Once the issue has been finalised, you will be advised of the findings and any action BTC Markets have taken. BTC Markets will do this in writing. Time limits apply to complain to AFCA. Please refer to the AFCA website set out below for details. BTC Markets will only accept a warrant, or court orders such as subpoenas and coronial requests which require us to provide customer information.
BTC Markets carefully assesses each request and only discloses customer information if in accordance with the law. When responding to lawful requests from agencies, we aim to never interfere with a customers' legitimate use of our services. We are prohibited from providing details of specific requests made by law enforcement or national security agencies.
Additionally, BTC Markets does not want to jeopardise the work of these or other agencies. BTC Markets welcomes enquiries from law enforcement agencies about its policies and procedures. For information on Australia's privacy principles, contact the Office of the Australian Information Commissioner. Skip to content Merry Christmas! ETH withdrawal fees are now reduced to 0. Also, there will be limited staff coverage over the public holidays.
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